Feedback
Provide general feedback
Your voice matters to us. If you would like to provide feedback, a compliment or complaint, please let us know here.
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Feedback, compliments and complaints form
If you would like to make a formal complaint, or provide a compliment or other feedback, please complete our form using one of the following options:
What happens after I provide feedback?
If follow-up is requested, you will be contacted within five (5) working days to discuss the feedback, compliment, concern or complaint.
You will be informed by Safe and Well CQ within 14 days of your initial conversation with the CEO (Chief Operating Officer), or appointed representative, of any proposed resolutions if applicable.
When a satisfactory resolution is reached, it will be implemented within 14 days of that decision. If you feel your concern has not been resolved, you may speak with our CEO. If you are still unhappy, you can contact:
Office of the Victims’ Commissioner
1800 714 100Office of the Health Ombudsman
Confidentiality and anonymity
You can choose to remain anonymous. Please note that if we don’t have your contact details, we won’t be able to provide follow‑up. We respond directly to individuals and cannot act on complaints made on behalf of others.
Thank you for taking the time to share your experience with us.
