Additional support contacts

For non-urgent enquiries and support.

A free 24/7 crisis response telephone helpline for Queensland women wanting to escape domestic and family violence.

A free telephone counselling, referral, information and support service for Queensland men who may be experiencing or using domestic and family violence.

Helps people find pathways to safety, away from domestic and family violence, as well as sexual assault. This support can include emergency transport and accommodation for families and their pets. The service can also help with free safety planning, crisis counselling, intervention, information and referrals, among other services.

Provides professional therapy and support services to children and families who have experienced or are at risk of harm.

Provides mental health support, financial support, housing support, youth support and support for families and children at risk.

National service that provides 24/7 confidential information, counselling and support to people impacted by domestic and family violence, sexual assault and abuse.

National and free 24/7 phone and online counselling service for young people aged five to 25 years.

Supports people experiencing a personal crisis, with crisis support and suicide prevention services available 24/7.

A Queensland Government website with information and resources about domestic and family violence to support women with disability.

Provides a range of emergency support and accommodation for people leaving domestic and family violence.

A Queensland Government website providing information about support options for people who are impacted by domestic and family violence.

A volunteer organisation that provides education and awareness to schools and the community about domestic and family violence.

Informs eligible people about important events in the sentences of offenders who they have registered against.

Specialist support, information and advice for victims of different types of crime.

Advice and support for anyone in Queensland affected by sexual assault, provided by specialist counsellors.

Helps people find pathways to safety, away from domestic and family violence, as well as sexual assault. This support can include emergency transport and accommodation for families and their pets. The service can also help with free safety planning, crisis counselling, intervention, information and referrals, among other services.

Informs eligible people about important events in the sentences of offenders who they have registered against.

Specialist support, information and advice for victims of different types of crime.

Provides a range of services including relationship counselling and education, support for people affected by domestic and family violence, help with problem gambling, and programs to support separated parents and their children.

Help for couples affected by separation and divorce to make decisions about the future of their family and their relationships that are in the best interest of everyone involved, particularly the children. Funded by the Australian Government and operated by CatholicCare Central Queensland in Rockhampton, Mackay, Gladstone, Emerald, Blackwater and Yeppoon.

A national telephone service that helps families affected by relationship or separation issues, including information on parenting arrangements after separation. It can also refer callers to local services that provide assistance.

A safe, welcoming space for men to access early support, build community, and connect with health services.

A place for people to access mental health information, services and supports from qualified professionals over extended hours.

Links people experiencing mental health issues with the caller’s nearest Queensland public mental health service.

Provides professional therapy and support services to children and families who have experienced or are at risk of harm.

Provides mental health support, financial support, housing support, youth support and support for families and children at risk.

Provides mental health support nationally. Counsellors available free of charge.

A free and confidential service providing short-term support to young people aged 12–25.

National and free 24/7 phone and online counselling service for young people aged five to 25 years.

Supports people experiencing a personal crisis, with crisis support and suicide prevention services available 24/7.

Supports people living with a psychosocial disability, such as post-traumatic stress disorder, schizophrenia or obsessive-compulsive disorder.

An online hub, plus a space for the Gladstone community to access information, link to existing mental health and wellbeing supports, and be involved and connected.

A site developed by the Queensland Government that brings together options for mental health services and support in Queensland. This resource lists pathways available to access services, which is particularly important when urgent support is needed.

Provides free, professional 24/7 telephone counselling support to people at risk of suicide, concerned about someone at risk, and bereaved by suicide, as well as people experiencing emotional or mental health issues.

This site provides a list of mental health services available in Biloela and surrounds.

Non-profit organisation that creates awareness around suicide intervention, and provides training and bereavement support in the Central Queensland region.

Mediators are trained and accredited to help people resolve disputes and reach a mutually agreed solution. This service does not provide family dispute resolution certificates for Family Court matters that relate to parenting plans or child custody.

Find information here about the Family Dispute Resolution (FDR) service, which helps separating families come to their own agreements and make a plan for future parenting arrangements.

Provides a range of services including family mediation and dispute resolution, as well as property mediation. The first hour of joint dispute resolution sessions is free of charge (subject to conditions so visit the website to see fee schedule).

Provides a range of services including relationship counselling and education, support for people affected by domestic and family violence, help with problem gambling, and programs to support separated parents and their children.

Not-for-profit organisation that provides a wide range of social and clinical services to Central Queensland.

A Queensland Government tribunal that helps people resolve disputes on a range of matters.

Works with separated families to protect essential bonds between parents and their children, with services including helping parents with parenting arrangements and supporting children during access visits.

Accessible legal and social justice for a safer future for women and children, providing legal advice and support with domestic and family violence, family separation or divorce, parenting and child safety.

Provides services across Queensland for Aboriginal and Torres Strait Islander peoples. Offers free phone service and face-to-face services by appointment.

Provides free legal advice to vulnerable and disadvantaged people in Central Queensland.

Provides legal help for financially disadvantaged people about criminal, family and civil law matters.

An organisation providing free legal advice, assistance and community education to refugees and migrants in vulnerable situations. This service helps navigate legal processes with the Department of Home Affairs, the Administrative Review Tribunal and the courts.

Provides information about going to court in domestic and family violence matters.

Aboriginal and Torres Strait Islander community-controlled health service that provides medical, health, aged care and social support services to the Gladstone region.

Provides services across Queensland for Aboriginal and Torres Strait Islander peoples. Offers free phone service and face-to-face services by appointment.

A key advocacy organisation for the rights of Aboriginal and Torres Strait Islander people with disability.

A website bringing together services providing culturally safe family support and healing for Aboriginal and Torres Strait Islander peoples in Queensland.

A national crisis support line for mob who are feeling overwhelmed or having difficulty coping. The service offers confidential, one-on-one yarning with Lifeline-trained Aboriginal and Torres Strait Islander crisis supporters.

Help for culturally and linguistically diverse women and their families, who are experiencing or at risk of domestic and family violence. Women are supported to improve safety and wellbeing, and provided with information and resources to help reduce barriers to accessing services.

An organisation providing free legal advice, assistance and community education to refugees and migrants in vulnerable situations. This service helps navigate legal processes with the Department of Home Affairs, the Administrative Review Tribunal and the courts.

National service that provides 24/7 confidential information, counselling and support to people impacted by domestic and family violence, sexual assault and abuse.

Offers specialist Multicultural Service Officers that help migrant and refugee communities connect with services.

Supports regional communities’ wellbeing through programs and services for children, parents, adults and families.

Provides a range of support and referral services, including behavioural change programs for children, people with addictions and people who have violent or aggressive behaviours.

A not-for-profit tackling homelessness and supporting mental health for families and youth.

A space that brings together community groups and service providers in a friendly parkland setting.

Provides resources and creates networks to empower families in the Gladstone region.

Provides mental health support, financial support, housing support, youth support and support for families and children at risk.

National and free 24/7 phone and online counselling service for young people aged five to 25 years.

Provides professional therapy and support services to children and families who have experienced or are at risk of harm.

Offers a free and confidential mental health care service for children and young people aged up to 18.

Provides emergency relief grocery items.

Provides emergency relief grocery items organised by Australian Greens Senator Penny Allman-Payne, operating at 20–22 Herbert Street, Gladstone.

Provides a range of emergency support.

Provides homelessness services, ‘no-interest loans’ for essential items, emergency financial relief, food packages through OzHarvest, and household essentials via donations from the community.

Provides a range of emergency support.

A phone information and referral service of the Queensland Government that supports people who are homeless or at risk of homelessness.

Provides a range of services for Queensland tenants, including a state-wide telephone advisory service, tenancy publications and information, and tenancy law training.

Provides homelessness services, ‘no-interest loans’ for essential items, emergency financial relief, food packages through OzHarvest, and household essentials via donations from the community.

Provides advice and information on home-stay arrangements for people in rent arrears or facing eviction or homelessness.

Provides mental health support, financial support, housing support, youth support and support for families and children at risk.

Provides information about public housing.

Provides support and help to achieve lasting sobriety.

A non-profit supporting men and women for whom drugs have become a major problem.

An online resource provided by the Queensland Government listing services and supports available to people living in Queensland.

Offers support for people in Queensland with alcohol and other drug concerns.

Provides confidential support recommendations for people impacted by alcohol or other drugs.

Supports people with concerns related to alcohol and other drugs, mental health, transitioning from corrective services, veterans’ wellbeing and gambling.